Network support engineers are the information technology professionals responsible for the efficient and secure operation of a company's network. Companies with e-commerce platforms always want to have Internet access to their servers. They also deal with data protection. For businesses that don't have an e-commerce option, the focus is primarily on maintaining the office intranet. This involves constantly updating and providing hardware to employees, as well as performing security and software updates throughout the network. Network support engineers are typically employed by large companies with dedicated IT departments, but they can also find work at e-commerce giants like Amazon. Network support technicians tend to work normal business hours in an office environment. A white-collar, entry-level position in the IT field, some companies call entry-level workers "junior" network support engineers, promoting individuals to senior network engineers when they have gained sufficient relevant experience. . . Network support engineers typically report to a network support supervisor. According to the National Bureau of Labor Statistics, the demand for network and information systems administrators, which includes network support engineers, will increase by 6% through 2026.
Duties and Responsibilities of the Network Support Engineer
The list of tasks for network support technicians is long, as many steps are required to ensure that a network is operating at optimum efficiency. We have analyzed the job descriptions of the network support engineer to compile the following list of tasks and responsibilities of the network support engineer:
Install network hardware and software
The primary responsibility of the network service technician is to install all necessary hardware and software as required by the employer. They need to understand the principles of networking to build a network from scratch.
Troubleshoot and repair faulty hardware and software
Network support engineers serve as repair personnel in the IT department. These are the people that employees call when they have a problem with their machine or when they log into the corporate network. They use their troubleshooting skills and their IT acumen to troubleshoot and repair hardware and software problems.
Maintain system and network security
This is a particularly important task for network support engineers working for government or in the financial and healthcare sector. The protection of customer and employee data, as well as company-owned data, is essential. This business requires someone who keeps up with the latest trends in cybersecurity.
Monitor network performance and suggest improvements to decision makers
Network support engineers need an analytical mind to monitor network performance on a daily basis. They create reports based on network data and present their results to decision makers. Then they create and implement performance improvement plans.
Read More: System admin
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