Duties and responsibilities of the IT infrastructure manager

CIT infrastructure managers are primarily responsible for overseeing the technical and administrative aspects of their organization's IT department. They can be employed by any type of organization as long as that organization has an IT department.

Their job is to plan, direct and design your company's IT infrastructure while managing the IT team responsible for maintaining that infrastructure. While most IT professionals do most of their collaboration with other members of the IT team, IT infrastructure managers also need to frequently collaborate with colleagues from different departments. IT infrastructure managers typically work exclusively in one office and will oversee lower-level IT employees while reporting to higher-level staff members such as the technical director, chief information officer, president of IT infrastructure, or the IT director.

Duties and responsibilities of the IT infrastructure manager

In order to ensure that your company's IT infrastructure is always running as efficiently as possible and is never slow or out of date, IT infrastructure managers perform a variety of tasks. We analyzed various vacancies online to identify the following IT infrastructure manager duties and responsibilities.

Oversee the IT department

IT infrastructure managers play an important role in managing the IT department of your company as a whole. Almost all activities performed by IT staff, from performing routine system updates to installing completely new items, will need to be supervised and guided by the IT infrastructure administrator.

Registration data

Part of an IT infrastructure manager's job is to ensure that all relevant data is collected and stored correctly. This can include performance metrics, service levels, server health, and planned and unplanned system outages. Depending on your company protocol, your IT infrastructure manager will need to provide the collected data to senior employees on a daily, weekly or monthly basis.

Implement processes and procedures

It is one thing to think of a way to improve a system, but quite another to turn this idea into reality. This is exactly what IT infrastructure managers need to do every time senior employees approve a new process or procedure.

Develop strategies

The scope of work of an IT infrastructure manager is not limited to the inner workings of the IT department. Instead, they should evaluate the IT department as part of the business as a whole. They will then collaborate with colleagues and department heads to develop strategies that help the IT department better align with the company's overall business and financial strategy.

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