Duties and responsibilities of the infrastructure analyst

An infrastructure analyst specializes in diagnosing and solving problems in complex computer systems. Infrastructure analysts use their knowledge of computer languages ​​and operations to find and troubleshoot large computer networks, such as network communication failures, storage problems, and failing server platforms.

Infrastructure analysts can work internally with an organization or they can act as consultants and typically report directly to top management. There is a very high demand for the technical skills provided by infrastructure analysts. The Bureau of Labor Statistics expects growth of 8% by 2024 for network and information systems administrators, including infrastructure analysts.

Duties and responsibilities of the infrastructure analyst

To fulfill their primary task of diagnosing and solving problems in complex computer systems, infrastructure analysts are responsible for many tasks. We analyzed various job postings to identify these core infrastructure analyst duties and responsibilities.

Diagnose system problems

The infrastructure analyst monitors the performance of network systems to identify any problems. They regularly perform scans during the normal operation of the IT infrastructure, including networks, firewalls, servers, operating systems, applications and devices.

Design solutions

When a network problem is identified, the infrastructure analyst works with the IT team to determine the appropriate solution. The solution should solve the problem in question and mitigate future problems. The infrastructure analyst will work closely with the information security team to ensure that the plan complies with security procedures.

Implement solutions

Once a plan is formulated, infrastructure analysts either provide the plan to the IT team or work with them to implement updates, patches, or troubleshooting necessary to resolve the problem. They document changes and follow all change management procedures.

Report problems and changes

Infrastructure analysts are responsible for proactively communicating upcoming infrastructure changes to management and collaborating with the workforce to facilitate transitions and reduce any negative business impacts.

Identify opportunities for improvement

The infrastructure analyst uses up-to-date knowledge of the IT infrastructure to identify opportunities to use emerging technology to increase efficiency and flexibility. They can formulate improvement plans and present them to leadership.

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