In general, a university degree is not required for entry-level help positions, however, it can help you get the job and interview faster and with a higher salary score than untitled candidates. For those pursuing formal education, Computer Systems (CIS) degree programs, help desk administration, technical support, and network administration provide a solid foundation for the career of IT technicians. The help desk. If you want university education, but not the time and expense of a 2 or 4 year degree program, consider a specialized PC repair certificate or IT / help desk support.
Marketable skills to look for in a graduate program for help desk technicians include PC repair, network administration, operating system implementation and configuration, information security, mobile and desktop troubleshooting, and cross-cutting skills such as customer service and verbal and written communication.
For help desk technicians, IT certifications offer a viable alternative or complement to an accredited degree program. CompTIA's A + and Rete + certifications are the ideal starting point, as they introduce essential IT domains and provide valuable information on the IT infrastructure. The A + curriculum also includes a strong component of customer service, a key element in today's business-oriented IT job market. The next step in the help desk certification track would be to master a popular operating system, for example MCSA: Windows and MCSE: credentials of the Microsoft desktop infrastructure.
With the recent emergence of sophisticated online simulations and PC hardware packages that can be sent to remote students, help desk technician training works well in a distance learning format.
Help desk skills and responsibilities
Typical daily activities and on-demand skill sets for IT help desk technicians include the following. Help desk technicians:
Diagnose computer errors and provide technical support.
Solve software, hardware and network problems.
Train end users on how to configure and use new technologies.
Back up and restore an organization's files and data systems.
Install, configure and update PC software and operating systems.
Clean and repair computer hardware, such as keyboards and printers.
Remote IT help desk technicians provide technical support over the phone or online.
Remote help desk technicians often use specialized help desk support software to take control of end users' computers in order to troubleshoot, diagnose, and solve complex problems.
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