Simply put, the goal of any NOC is to maintain optimal network performance and availability and ensure continuous availability. The NOC manages a number of critical activities, including:
Monitor the network for problems that require special attention, including those that come from external sources.
Server, network and device management, including software installation, updates, troubleshooting and distribution on all devices.
Incident response, including power outage management and communication line problems.
Security, including monitoring, threat analysis, and tool delivery, along with security operations.
Backup and storage; Disaster recovery.
Management of email, voice and video data.
Patch management.
Firewall and management of intrusion prevention systems and antivirus support.
Action policy.
Improve services by collecting user comments and recommendations.
Tracking the service level agreement.
Management of suppliers, freelancers and contractors.
Network management and performance monitoring has never been so difficult. Businesses today are facing increasingly complex networks: they have offices around the world, employees who work from home, and an increasing number of devices that need to be managed and monitored.
User volume, website traffic, and malware can impact network performance, so the potential problem can come from almost anywhere. Even seemingly minor problems can lead to downtime, which can affect productivity and your ability to meet customer needs.
A few years ago, Gartner released a report saying that one minute of downtime can cost the company $ 5,600. Network outages affect sales, productivity, and the reputation of your IT team and the largest company. With this in mind, NOCs are specifically designed to avoid downtime so customers and internal end users don't even notice when incidents or unavoidable outages occur.
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